Approved returns must be received by Chiro City within 14 days of initial receipt. The customer is responsible for return shipping cost. If table is damaged during shipment REFUSE shipment. If customer accepts damaged table, the customer is responsible for return shipping costs. Returns for orders received over 30 days will not be processed.
Certain MFGS charge a 30% restocking fee on the Table. We DO NOT CONTROL THIS FEE; Unless it is a manufacturer defect, or you were shipped the wrong table. The cost of shipping to return a table will NOT be paid by Chiro City, UNLESS we shipped you the wrong table by mistake!
Restocking fees & return policies may vary for items shipped directly from the manufacturer/drop-ship. Exceptions to this return policy include custom-ordered items (for which no returns are accepted).
All returns must be New and Unused. Returns should be still in original packaging, and in saleable condition. If the table has been tampered with (Taken apart or missing hardware), it is NOT returnable.
If you have a problem or any questions about if a product is under warranty, please call us 1-256-245-8390 for further assistance.
Non-Returnable Items: For obvious reasons, we cannot accept returns on opened products like oils, grease, manuals, etc. Special orders, electrical items, and custom-built parts are non-returnable. CHIROPRACTIC TABLE MFG'S WILL NOT ACCEPT ANY ELECTRICAL PART RETURNS! SO, ANY ELECTRICAL PARTS CAN NOT BE RETURNED.
Square Capital, LLC refund policy changes!!!!!!!!
Payments collected through our website are processed through Square LLC.
Square Capital, LLC processing centers has decided that the fees charged when an order is placed will no longer be refunded to your account when you're issued a full or partial refund.This is NOT ACCESS EQUIPMENT CORP's decision. This is Square Capital, LLC. The following fees are what we pay and Square Capital, LLC will keep out on any refund.
4% On MasterCard, Visa, & Discover
4.2% on American Express
Steps You Must Follow To Return Your Parts
Step 1 - You must receive a Return Authorization Number (RMA#) from Chiropractic Table Parts prior to sending your return Call 1-256-245-8390.
Regardless of reason, all returns MUST be processed through customer Service.
Step 2 - Print a copy of the invoice or packing slip and include it inside the Box! Again, be sure to include RMA# on the outside of the Box.
Step 3 - Original Packaging; return the package by Freight and insure your table against the shipper losing your return. Keep a record of the shipments tracking number until you have received credit or replacement merchandise.
Send returns to:
180 Cora Lane
Sylacauga, AL 35150
Chirocity is a Division of Access Equipment Corp