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FAQ

How do I Order?
If this is your first time purchasing something from us, you'll want to place items in your shopping cart and proceed to checkout using our secure and easy-to-use guide. Simply choose the item to purchase, click the associated "Add to Cart" button and proceed to "Checkout" from your shopping cart.
Once you've placed your first order, we'll make it even easier to order in the future as we'll have your previous billing and shipping information on file.
You may also call in and place your order over the phone with one of our helpful sales associates. They will be more than happy to assist you.
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How much do you charge for shipping?
We aggressively pursue low rates. For an instant shipping quote, use our handy Shipping Calculator located in the shopping cart. Just enter your destination zip code. This will give you your shipping cost.
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What are your payment options?
For your convenience Chiro City offers payment options including: Visa and MasterCard. We also have our easy and convenient “Check by Fax” service to enable you to pay at the time you order with a personal check. For more information on our “Check by Fax” option call us at 1-888-463-1381.
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Do you ship internationally?
We DO NOT ship supply items that total under $1000.00 internationally.
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If I order more than one item will my order ship separately?
More than likely, YES. We get our products from several different vendors to get you the best quality at the lowest cost.
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When will my order ship?
Orders for in-stock items received by 12 P.M. CST (Monday - Friday) will usually ship within 24-48 hours. Other items that need to be ordered from one of our many vendors can take 7 to 10 business days.
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When will my backorder arrive?
Backorders are processed as quickly as the product is received by one of our many vendors.
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What is your returns policy?
See our Return Policy.
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How do I contact Customer Service?
If you don't find the answer to your question, please Contact Us via Email sales@chirocity.com Or by phone : Supplies 1-888-463-1381 Tables 1-800-463-1381
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How long will it take my table to ship?
The build time for a table depends on a number of factors. The manufacturer and the type of table being the most important. Most adjusting table manufacturers take an average of 4 weeks to build a table. Some (Lloyd, Zenith, and Hill) can take up to 12 weeks. Small Durabuilt tables can ship out in 1 or 2 weeks. For a more precise time frame, please give us a call.
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Why does it say you can not ship to my location?
Chiropractic tables are heavy. Due to the weight of the tables, the website is not able to calculate the freight charges. In order to receive a freight quote, please call or email us.
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